New Features
The Holding Bin now supports a phone number search so that inbound callers do not have to input a reference code
When a user receives an inbound call, an audible sound will accompany the toolbar notification for Click to Accept functionality
Changes and Improvements
Updated SMS Text reply logic for lead reassignments
The lead node in call flows will now ignore any configured duplicate check
Optimizations to call requests
Call termination now automatically triggered if a lead hangs up
Bug Fixes
Fix for incorrect login message when an account is locked out
The lead node in call flows will now attribute the designated Marketing Channel or Campaign to new leads
Fixed an issue where voice mail drops were unable to be uploaded to a user’s profile
Fixed a Lead Manager Screen display issue for SMS Text icons
Fix for contactable time calculations
Dashboard report for Top Users by Pulls now calculates totals correctly