Overview
This report in SalesExec shows which leads are currently available in your distribution queues — meaning they have been assigned (or made eligible) for distribution but have not yet been worked. It helps administrators and managers understand backlog, identify bottlenecks, and monitor the pool of leads awaiting action across your distribution strategies.
Key Functionality
Available Leads Count
Displays all leads that are currently eligible for distribution but haven’t yet been pulled, pushed, or worked.Distribution Strategy View
Shows available leads per distribution strategy (Pull, Push, etc.), helping you evaluate workload and queue depth.Segmentation Filters
Apply filters such as record type, lead source, campaign, team, or user assignment to narrow the available leads view.Date Range Selection
Allows you to specify a date range so you can focus on leads that became available within a specific period.Queue Status Indicators
Highlights whether a lead is waiting in a pull queue, assigned for push delivery, or staged for distribution.Exportable Results
You can export the report output for offline analysis, operations planning, or performance reviews.
How to Use This Feature
Log into SalesExec and navigate to the Reports section.
Select Leads Available in a Distribution from your list of reporting tools.
Choose a date range to focus your view (e.g., last 7 days, month, custom period).
(Optional) Apply filters:
Record Type
Lead Source or Campaign
User or Team
Distribution Strategy
Run the report. It will display a list where each row represents a lead currently available in a distribution queue. Typical columns include:
Lead identifier
Date/time it became available
Distribution strategy it’s associated with
Source/Campaign
Review the output to monitor backlog and queue depth across teams or strategies. This helps identify where action is needed most.
Definitions
New Callable - Leads that have 0 pulls and are callable during this hour, based on state calling restrictions.
New un-callable - Leads that have 0 pulls but are not callable during the current hour, based on state calling restrictions.
Old Callable - Leads that have 1 or more pulls and are callable during the current hour, based on state calling restrictions.
Old un-callable - Leads that have 1 or more pulls but are not callable during this hour, based on state calling restrictions, or are in a release to pull status.
Tip: This report is not based on when leads are received; the report calculations are based on how many leads were in the Pull Queue at the time you run the report. The report runs every half-hour and records how many leads are currently in the selected Pull Queue.
Best Practices
Check this report regularly (daily or shift-based) to avoid stale backlogs piling up in your distribution queues.
Use filters to isolate high-volume strategies or specific lead types that may be lagging behind.
Compare available leads across teams to balance workload and optimize performance.
Combine this report with your Pull Priorities and State Calling Hours settings so that queues reflect real contact windows and priorities.
If available leads accumulate in the pull queue, consider adjusting pull priority or criteria to ensure timely engagement.
Troubleshooting
Report shows unexpectedly high available leads
→ Review your distribution strategies: check if criteria are too restrictive or if users aren’t actively pulling leads.
→ Confirm that lead automation (e.g., push logic) isn’t excluding leads unintentionally.Certain strategies show no available leads but teams think there should be some
→ Check whether filters (record type, team, date) are excluding data.
→ Make sure leads are truly distributed into those strategies — misconfiguration can leave queues empty.Report runs slowly
→ Narrow your date range or apply filters to reduce the data set being processed.Leads appear available even after being worked
→ Validate that lead status updates and activity logging are working — sometimes data sync or workflow issues can make a worked lead still show as available.User-level results don’t match expectations
→ Confirm that the user filter is applied correctly and that user assignments are accurate in your distribution settings.