Overview
State Calling Hours in SalesExec help you enforce compliance by restricting when users can make outbound calls to leads based on U.S. state-specific calling regulations. This ensures your sales team observes legal restrictions around late-night or early-morning calling in different states. This setting is typically configured in your lead distribution strategy.
Important Note: State-specific Do-Not-Call legislation is continually changing. ClickPoint Software strongly recommends consulting with your legal department regarding rules and regulations related to telemarketing calls for each state. The information outlined below does not constitute legal advice.
Federal law allows businesses to make telemarketing calls between the hours of 8:00 AM and 9:00 PM to the lead's location. However, the state level can make calling hours more restrictive than federal rules. The table below outlines those states that are more restrictive than the federal level.
Calling Time and Day Restrictions
Additional Details
Florida: According to Florida law SB 1120, it is prohibited to call a lead more than 3 times in a 24 hour period.
Legal Holidays by State
Several states have additional Do Not Call restrictions depending on the legal holiday. They are outlined in the following table.
Additional Details
Alabama: If any holiday falls on Sunday, the following day (Monday) is the holiday. If any holiday falls on Saturday, the preceding day (Friday) is the holiday. Ala. Code § 1-3-8(a).
Louisiana: This chart only includes DNC holidays identified by the Louisiana Public Service Commission. According to the PSC, there are no calling restrictions on other legal holidays (identified in La. Stat. § 1:55). The Governor may declare other holidays.
Mississippi: In the event any holiday falls on a Sunday, then the next following day shall be a legal holiday. Miss. Stat. § 3-3-7.
Nebraska: Does not prohibit calls on Sundays or legal holidays; however, it does restrict the use of prerecorded messages to 1pm to 9om on these days (subject to certain exceptions). Neb. Admin. Code Title 291 Ch. 11 § 3.
Rhode Island: If New Years Day, Independence Day, Veterans Day or Christmas fall on a Saturday or Sunday, the Monday thereafter shall be a legal holiday. R.I. Stat. § 25-1-1.
Utah: If any holiday falls on Sunday, the following day (Monday) is the holiday. If any holiday falls on Saturday, the preceding day (Friday) is the holiday. Utah Code § 63G-1-301.
Pennsylvania: The following holidays are those indicated by the Pennsylvania Attorney General’s office as “legal holidays.” The Governor may declare other holidays, If any Independence Day, Christmas Day, or New Year’s Day falls on a Sunday, then the next following day shall be a legal holiday. 7 P.S. 113.
States of Emergency
For the states of Louisiana and New York, it is prohibited to call into areas under a state of emergency.
Best Practices
Start by adding common calling windows (e.g., 9 AM–9 PM) for most states, then adjust more restrictive states as required.
Use the Copy Tool to quickly replicate state hours across distribution strategies and reduce setup time.
Document state calling hour policies in your internal team guidelines so everyone understands when/outbound calls are allowed.
Review your state calling hours whenever telephony or regulatory rules change (or before expanding to new states).
Train sales reps on the importance of state calling hours so they don’t try to call outside the permitted times.
Troubleshooting
Leads are still being called outside of allowed hours → Verify that your state hours were saved correctly and applied to the correct distribution strategy.
Some states missing from the list → Make sure all states are added in the configuration and none were accidentally removed.
Copy Tool didn’t replicate settings correctly → Double check that you selected the correct source strategy when copying hours over.
Users calling into states they are not permitted to → Review user licensing or territorial permissions to ensure correct configuration for state-level access.
Related Articles