Overview
Your personal Voicemail Drop Library allows you to maintain a collection of pre-recorded messages that can be automatically left when a call goes to voicemail. This saves time, ensures consistent messaging, and increases efficiency by eliminating the need to manually record a message for each call.
Key Functionalities
Personal Library Management: Upload, record, organize, and delete voicemail messages in your personal library.
Flexible Audio Input: Record Audio directly within the system or Upload Audio files you've created elsewhere.
Drag-and-Drop Ordering: Control which voicemail plays first by manually arranging the order of your messages.
Supported Formats: Upload audio files in MP3 or WAV format.
Preview and Manage: Playback, download, or delete existing voicemails from your library.
How to Manage Your Voicemail Drop Library
Step 1: Access Your Library
Click on your profile name in the top navigation and select My Account.
In the left-hand menu of the My Account page, select Voice Recordings.
Once in the library section, select Voicemail Drops
Step 2: Add a New Drop
You have two options to add a voicemail greeting or drop to your library:
Option A: Record a New Message
In your Voicemail Drop Library, click Record Audio.
Use your microphone to record a new message directly in the system.
Save the recording with a clear, descriptive file name.
Option B: Upload an Audio File
In your library, click Upload Audio.
Select an audio file from your computer.
Ensure the file is in MP3 or WAV format.
The file will upload and appear in your library list.
Step 3: Organize Your Library
Reorder Messages: Drag and drop voicemails in the list to set the order in which they will be used.
Preview: Click a voicemail to play it back.
Delete or Download: Use the available icons to remove a voicemail from your library or download a copy to your computer.
Best Practices
Keep messages concise: Aim for voicemails that are 20-30 seconds long to ensure they are played fully before the beep.
Use clear, descriptive names: Name your files (e.g., "Follow-Up - Mortgage Offer") so you can easily identify the right message to use.
Maintain a variety: Create different messages for various scenarios (e.g., first-time contact, follow-up, specific campaigns).
Test audio quality: Before uploading, ensure your recordings are clear, free of background noise, and at an appropriate volume.
Regularly update your library: Refresh your messages periodically to keep your communication sounding current and relevant.
Troubleshooting
Audio file fails to upload
Verify your file is in MP3 or WAV format. Other formats are not supported.
Check the file size; very large files may fail to upload.Recorded audio is poor quality or not saving
Ensure your microphone is properly connected and selected as the input device in your computer's settings.
Check your browser's permissions to ensure it has access to your microphone.Voicemails are not playing in the intended order
Remember to manually drag and drop your messages into the desired sequence. The system uses the top-down order in your library list."Voice Mail" option is missing in My Account
This feature may require specific user permissions. Contact your system administrator to confirm your role has access to the voicemail drop functionality.Uploaded voicemail does not play during a call
Ensure the voicemail is properly uploaded and enabled in your library.
Verify the call correctly detected a voicemail system and triggered the drop feature.