User Navigation
- RingResponse Navigation - Individual User SetupConfigure your personal phone number in My Account to enable RingResponse for making and receiving calls, ensuring the system can bridge calls to your device.
- How to Access the Live Call PanelAccess essential call controls—including transfer, hold, dial pad, voicemail drop, and recording pause—all from a single, centralized panel during any active conversation.
- How To Make an Outbound CallInitiate calls to leads using Click-to-Dial, Power Dialing, or Pull Distribution, with options for browser-based calling or dialing through your configured phone line, enhanced by local presence to increase contact…
- Receiving an Inbound CallEfficiently handle incoming calls, manage your availability, and use multiple answering methods (browser, desktop phone, or web client) to work leads effectively.
- Placing an active call on holdTemporarily pause an active conversation using the hold feature to attend to another task, consult a resource, or transfer the call, all while keeping the connection alive.
- Accessing the Dial PadInput IVR menu selections or dial direct extensions during an active call using the on-screen dial pad available in the browser-based RingResponse interface.
- Pause Call RecordingsTemporarily pause the recording of an active call at any time to protect sensitive information, ensure privacy, or comply with specific conversation requirements.
- Using Voicemail DropsUse your recorded voicemails at the end of a call to efficiently move between leads.
- Manage Your Voicemail Drop LibraryEfficiently move from lead to lead by creating and organizing a personal library of recorded voicemail messages to drop automatically at the end of an unanswered call.
- Transferring CallsQuickly redirect live calls to other users, team call flows, or pre-configured external numbers to ensure the caller reaches the most appropriate contact.
- Using the Call History PanelUse a central panel to quickly access, filter, and review your recent inbound, outbound, transferred, and missed calls, managing your call activity and following up efficiently.
- Sending Text SMS MessagesEngage leads directly through two-way text conversations from anywhere in the platform using custom messages, templates, or automated workflow actions.
- Monitoring, Coaching, and Barging CallsTrain and support your sales team by silently listening to live calls, providing private coaching to agents, or joining conversations directly to assist with or take over calls.
- Troubleshooting Audio IssuesTroubleshooting Audio Issues