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RingResponse Communications IVR, Dialer, Text SMS

Articles relating to purchasing and assigning phone numbers, configuring call tracking, and Text SMS

Verified Caller IDVerify Your Phone Number
User Navigation

RingResponse Navigation - Individual User SetupConfigure My Account so a salesperson or user can use RingResponse to more efficiently receive inbound calls and make outbound dials
Accessing the Live Call PanelAccess call transfers, pause your call recording, voicemail drops, and more with the Live Call panel.
Making an Outbound CallPull, Power Dial or Click to Dial a lead using local presence to increase your contact rate
Receiving an Inbound CallReceive an inbound call, use screen pops, to quickly work your leads and close more deals.
Placing an active call on holdUsing RingResponse, easily place your active calls on hold.
Accessing the Dial PadInput IVR selections or access direct extensions using the dial pad
Pause Call RecordingsWhile on a call, pause call recordings at any time
Using Voicemail DropsUse your recorded voicemails at the end of a call to efficiently move between leads.
Manage Your Voicemail Drop LibraryEfficiently move from lead to lead by creating or uploading recorded voicemails which can be used at the end of a call.
Transferring CallsQuickly transfer calls to other users or into other call flows
Using the Call History PanelQuickly access your call history to view outbound calls made, inbound calls received as well as those you have missed.
Sending Text SMS MessagesIncrease your opportunities to connect and close more deals by sending Text SMS Messages to your leads through ClickPoint with RingResponse
Monitoring, Coaching, and Barging CallsAs a manager, train your sales team by monitoring, provide call coaching and when the need arises, take over a call!
Troubleshooting Audio IssuesTroubleshooting Audio Issues
Inbound IVR - Call Routing

Introduction to the Call Flow BuilderQuickly build call flows so that you can accurately route inbound calls to your sales teams across your organization
General Purpose Call FlowThis general call flow will meet most of your inside sales needs.
Enable Inbound Call RecordingsUse call recordings to revisit conversations you had with your leads
Call Notification OptionsEnable Browser notifications or Ring Through notifications to alert your sales teams of an incoming call.
Configuring an Inbound Call Tracking NumberPurchase a phone number and use it for inbound call tracking. Track inbound calls from online or offline marketing and route instantly
Create a User Group for Inbound Call RoutingGroups can be part of a call flow and reside within a calling queue. This allows for call routing like shotgun to specific users in a group
Inbound Call Routing - Manage Call FlowsCall flows are used to get inbound calls to the right team, ensuring each call has a great customer experience and is matched quickly
Managing Call BacksSetup a call flow to manage call backs from your outbound numbers so that a member of your sales team always answers.
Inbound Call Routing - CriteriaWith criteria like state, zip code, area code, and more you can route all of your calls to the right team, queue, or salesperson
Inbound Call Routing - Gather Caller DetailsUse gather to capture inbound caller insights that can be used to intelligently route calls to teams, queues, salespeople
Inbound Call Routing - Terminate CallsEnter a call node which allows you to logically terminate a call at a specific part of a call flow.
Inbound Call Routing - Routing using an IVR MenuUse an IVR Menu when you want to deliver a message and await for key presses for the purposes of routing a call.
Inbound Call Routing - Play a Recording to CallersPlay a message to a lead when they move through a call flow.
Inbound Call Routing - Create a QueueCreate queues which can be used to route calls to the appropriate agents.
Inbound Call Routing - Record MessageAllow a caller to record a message which is then tagged to a lead
Inbound Call Routing - Create a Lead from CallHow to initiate lead creation on inbound call using the RingResponse IVR call flow
Inbound Call Routing - Searching the Holding BinBuild and route calls which allow pull leads from the Holding Bin. Great feature to use for Direct Mail pieces.
Inbound Call Routing - Redirect a CallRedirect a call to either an external phone number or to another call flow.
SMS Text

Filtering SMS Opt-Outs from NotificationsUpdate SMS user notifications to suppress opt-out requests
SMS for ClickPoint MobileSMS for ClickPoint Mobile
Configure a Phone Number for SMS Text MessagesConfigure a phone number for the purposes of sending a Text Message
Compliance - SMS Text Opt-In and Opt-OutTo help you remain compliant, we automatically send a configurable Opt-In template. Before any SMS Text is sent, a lead must opt-in.
Compliance - How to Disable Text SMS Opt-inDisable SMS Text Opt-In functionality if your organization already captures opt-in consent via your lead providers.
Text SMS TemplatesDraft Text Message Templates to quickly engage and connect with your leads.
Configure an Action to send an Text SMS TemplateUse your sales workflow to send timely messages to your leads following the outcome of a call
Automatically Send SMS Templates with NurtureIncrease your contact rate by automatically sending text templates to newly created leads.
SMS Profile Verification for A2P 10DLCA2P 10DLC verification is essential to confirm the legitimacy of your business and establish a secure connection for SMS communication.