RingResponse Communications IVR, Dialer, Text SMS

Articles relating to purchasing and assigning phone numbers, configuring call tracking, and Text SMS

51 articles in this collection
Written by Gabriel Buck and Sam Sanchez

Getting Started

RingResponse Demo Video

Full demonstration walk-through

Written by Gabriel Buck
Updated over a week ago

RingResponse Demo Short

Learn the basic functionality of RingResponse in a demo video

Written by Gabriel Buck
Updated over a week ago

Enable and Disable RingResponse Features

Only pay for what you need by adjusting your RingResponse features

Written by Gabriel Buck
Updated over a week ago

Getting Started Checklist

Everything you need to know to get started with RingResponse

Written by Gabriel Buck
Updated over a week ago

Navigation of Manage Numbers Screen

Navigate the RingResponse numbers purchase screens including buying toll free or local numbers

Written by Gabriel Buck
Updated over a week ago

Enabling RingResponse

How to turn RingResponse on to start using inbound IVR and outbound dialing solution

Written by Gabriel Buck
Updated over a week ago

How to Purchase a Local or Toll Free Phone Number

Purchase phone numbers to be used for inbound call tracking, outbound dialing, local presence, and voice mail drops

Written by Gabriel Buck
Updated over a week ago

Configure External Numbers for Warm Transfer

Configure phone numbers within RingResponse for the purpose of warm transferring your calls

Written by Gabriel Buck
Updated over a week ago

RingResponse Navigation - Individual User Setup

Configure My Account so a salesperson or user can use RingResponse to more efficiently receive inbound calls and make outbound dials

Written by Gabriel Buck
Updated over a week ago

Accessing the Live Call Panel

Access call transfers, pause your call recording, voicemail drops, and more with the Live Call panel.

Written by Gabriel Buck
Updated over a week ago

Making an Outbound Call

Pull, Power Dial or Click to Dial a lead using local presence to increase your contact rate

Written by Gabriel Buck
Updated over a week ago

Receiving an Inbound Call

Receive an inbound call, use screen pops, to quickly work your leads and close more deals.

Written by Gabriel Buck
Updated over a week ago

Placing an active call on hold

Using RingResponse, easily place your active calls on hold.

Written by Gabriel Buck
Updated over a week ago

Accessing the Dial Pad

Input IVR selections or access direct extensions using the dial pad

Written by Gabriel Buck
Updated over a week ago

Pause Call Recordings

While on a call, pause call recordings at any time

Written by Gabriel Buck
Updated over a week ago

Using Voicemail Drops

Use your recorded voicemails at the end of a call to efficiently move between leads.

Written by Gabriel Buck
Updated over a week ago

Manage Your Voicemail Drop Library

Efficiently move from lead to lead by creating or uploading recorded voicemails which can be used at the end of a call.

Written by Gabriel Buck
Updated over a week ago

Transferring Calls

Quickly transfer calls to other users or into other call flows

Written by Gabriel Buck
Updated over a week ago

Using the Call History Panel

Quickly access your call history to view outbound calls made, inbound calls received as well as those you have missed.

Written by Gabriel Buck
Updated over a week ago

Sending Text SMS Messages

Increase your opportunities to connect and close more deals by sending Text SMS Messages to your leads through ClickPoint with RingResponse

Written by Gabriel Buck
Updated over a week ago

Monitoring, Coaching, and Barging Calls

As a manager, train your sales team by monitoring, provide call coaching and when the need arises, take over a call!

Written by Gabriel Buck
Updated over a week ago

Troubleshooting Audio Issues

Written by Gabriel Buck
Updated over a week ago

Inbound IVR - Call Routing

Introduction to the Call Flow Builder

Quickly build call flows so that you can accurately route inbound calls to your sales teams across your organization

Written by Gabriel Buck
Updated over a week ago

General Purpose Call Flow

This general call flow will meet most of your inside sales needs.

Written by Gabriel Buck
Updated over a week ago

Enable Inbound Call Recordings

Use call recordings to revisit conversations you had with your leads

Written by Gabriel Buck
Updated over a week ago

Call Notification Options

Enable Browser notifications or Ring Through notifications to alert your sales teams of an incoming call.

Written by Gabriel Buck
Updated over a week ago

How to Configure a Number for Inbound Call Tracking

Purchase a phone number and use it for inbound call tracking. Track inbound calls from online or offline marketing and route instantly

Written by Gabriel Buck
Updated over a week ago

Create a User Group for Inbound Call Routing

Groups can be part of a call flow and reside within a calling queue. This allows for call routing like shotgun to specific users in a group

Written by Gabriel Buck
Updated over a week ago

Inbound Call Routing - Manage Call Flows

Call flows are used to get inbound calls to the right team, ensuring each call has a great customer experience and is matched quickly

Written by Gabriel Buck
Updated over a week ago

Managing Call Backs

Setup a call flow to manage call backs from your outbound numbers so that a member of your sales team always answers.

Written by Gabriel Buck
Updated over a week ago

Inbound Call Routing - Using Criteria for Call Routing

With criteria like state, zip code, area code, and more you can route all of your calls to the right team, queue, or salesperson

Written by Gabriel Buck
Updated over a week ago

Inbound Call Routing - Gather Caller Details

Use gather to capture inbound caller insights that can be used to intelligently route calls to teams, queues, salespeople

Written by Gabriel Buck
Updated over a week ago

Inbound Call Routing - Terminate Calls

Enter a call node which allows you to logically terminate a call at a specific part of a call flow.

Written by Gabriel Buck
Updated over a week ago

Inbound Call Routing - Routing using an IVR Menu

Use an IVR Menu when you want to deliver a message and await for key presses for the purposes of routing a call.

Written by Gabriel Buck
Updated over a week ago

Inbound Call Routing - Play a Recording to Callers

Play a message to a lead when they move through a call flow.

Written by Gabriel Buck
Updated over a week ago

Inbound Call Routing - Create a Queue

Create queues which can be used to route calls to the appropriate agents.

Written by Gabriel Buck
Updated over a week ago

Inbound Call Routing - Record Message

Allow a caller to record a message which is then tagged to a lead

Written by Gabriel Buck
Updated over a week ago

Inbound Call Routing - Create a Lead from Call

How to initiate lead creation on inbound call using the RingResponse IVR call flow

Written by Gabriel Buck
Updated over a week ago

Inbound Call Routing - Searching the Holding Bin

Build and route calls which allow pull leads from the Holding Bin. Great feature to use for Direct Mail pieces.

Written by Gabriel Buck
Updated over a week ago

Inbound Call Routing - Redirect a Call

Redirect a call to either an external phone number or to another call flow.

Written by Gabriel Buck
Updated over a week ago

Outbound Dialing with Local Presence

Outbound and SMS Phone Number Ownership

Segment your outbound and SMS RingResponse numbers by teams or users within a team.

Written by Gabriel Buck
Updated over a week ago

Enable Outbound Call Recordings

Use call recordings to revisit conversations you had with your leads

Written by Gabriel Buck
Updated over a week ago

Configure a Number for Outbound Dialing

Configure your numbers for local presence and regional dialing to increase your contact rate to win more deals.

Written by Gabriel Buck
Updated over a week ago

SMS Text

Filtering SMS Opt-Outs from Notifications

Update SMS user notifications to suppress opt-out requests

Written by Sam Sanchez
Updated over a week ago

SMS for ClickPoint Mobile

Written by Sam Sanchez
Updated over a week ago

Configure a Phone Number for SMS Text Messages

Configure a phone number for the purposes of sending a Text Message

Written by Gabriel Buck
Updated over a week ago

Compliance - SMS Text Opt-In and Opt-Out

To help you remain compliant, we automatically send a configurable Opt-In template. Before any SMS Text is sent, a lead must opt-in.

Written by Gabriel Buck
Updated over a week ago

Compliance - How to Disable Text SMS Opt-in

Disable SMS Text Opt-In functionality if your organization already captures opt-in consent via your lead providers.

Written by Gabriel Buck
Updated over a week ago

Text SMS Templates

Draft Text Message Templates to quickly engage and connect with your leads.

Written by Gabriel Buck
Updated over a week ago

Configure an Action to send an Text SMS Template

Use your sales workflow to send timely messages to your leads following the outcome of a call

Written by Gabriel Buck
Updated over a week ago

Use Nurture to Automatically Send Text SMS Templates

Increase your contact rate by automatically sending Text SMS templates to newly created leads.

Written by Gabriel Buck
Updated over a week ago