RingResponse Communications IVR, Dialer, Text SMS
Articles relating to purchasing and assigning phone numbers, configuring call tracking, and Text SMS
By Elsa and 2 others3 authors53 articles
- RingResponse Demo VideoFull demonstration walk-through
- RingResponse Demo ShortLearn the basic functionality of RingResponse in a demo video
- Enable and Disable RingResponse FeaturesOnly pay for what you need by adjusting your RingResponse features
- Getting Started ChecklistEverything you need to know to get started with RingResponse
- Navigation of Manage Numbers ScreenNavigate the RingResponse numbers purchase screens including buying toll free or local numbers
- Enabling RingResponseHow to turn RingResponse on to start using inbound IVR and outbound dialing solution
- How to Purchase a Local or Toll Free Phone NumberPurchase local or toll-free phone numbers for use in inbound call tracking, outbound dialing, local presence, and voicemail drops directly from the system's administrative settings.
- Configure External Numbers for Warm TransferSet up and manage external phone numbers within RingResponse to enable warm transfers of calls to destinations outside of SalesExec.
- Introduction to the Call Flow BuilderQuickly build call flows so that you can accurately route inbound calls to your sales teams across your organization
- General Purpose Call FlowThis general call flow will meet most of your inside sales needs.
- Enable Inbound Call RecordingsUse call recordings to revisit conversations you had with your leads
- Call Notification OptionsEnable Browser notifications or Ring Through notifications to alert your sales teams of an incoming call.
- Configuring an Inbound Call Tracking NumberPurchase a phone number and use it for inbound call tracking. Track inbound calls from online or offline marketing and route instantly
- How to Create a User Group for Inbound Call RoutingOrganize users into teams to streamline inbound call routing by creating User Groups, which can be used in call flows and reside within calling queues for efficient distribution.
- Inbound Call Routing - Manage Call FlowsDesign and manage call flows to route inbound calls to the right team, ensuring efficient call handling and a positive customer experience by matching callers with the appropriate agents quickly.
- Managing Call BacksSetup a call flow to manage call backs from your outbound numbers so that a member of your sales team always answers.
- Inbound Call Routing - CriteriaWith criteria like state, zip code, area code, and more you can route all of your calls to the right team, queue, or salesperson
- Inbound Call Routing - Gather Caller DetailsUse gather to capture inbound caller insights that can be used to intelligently route calls to teams, queues, salespeople
- Inbound Call Routing - Terminate CallsEnter a call node which allows you to logically terminate a call at a specific part of a call flow.
- Inbound Call Routing - Routing using an IVR MenuUse an IVR Menu when you want to deliver a message and await for key presses for the purposes of routing a call.
- Inbound Call Routing - Play a Recording to CallersPlay a message to a lead when they move through a call flow.
- Inbound Call Routing - Create a QueueCreate queues which can be used to route calls to the appropriate agents.
- Inbound Call Routing - Record MessageAllow a caller to record a message which is then tagged to a lead
- Inbound Call Routing - Create a Lead from CallHow to initiate lead creation on inbound call using the RingResponse IVR call flow
- Inbound Call Routing - Searching the Holding BinBuild and route calls which allow pull leads from the Holding Bin. Great feature to use for Direct Mail pieces.
- Inbound Call Routing - Redirect a CallRedirect a call to either an external phone number or to another call flow.
- Outbound and SMS Phone Number OwnershipSegment your outbound and SMS RingResponse numbers by teams or users within a team.
- Enable Outbound Call RecordingsUse call recordings to revisit conversations you had with your leads
- Configure a Number for Outbound DialingConfigure your numbers for local presence and regional dialing to increase your contact rate to win more deals.
- Filtering SMS Opt-Outs from NotificationsUpdate SMS user notifications to suppress opt-out requests
- SMS for SalesExec MobileLearn about the SMS features available for the SalesExec Mobile app.
- Configure a Phone Number for SMS Text MessagesConfigure a phone number for the purposes of sending a Text Message
- Compliance - SMS Text Opt-In and Opt-OutTo help you remain compliant, we automatically send a configurable Opt-In template. Before any SMS Text is sent, a lead must opt-in.
- Compliance - How to Disable Text SMS Opt-inDisable SMS Text Opt-In functionality if your organization already captures opt-in consent via your lead providers.
- Text SMS TemplatesDraft Text Message Templates to quickly engage and connect with your leads.
- Configure an Action to send an Text SMS TemplateUse your sales workflow to send timely messages to your leads following the outcome of a call
- Automatically Send SMS Templates with NurtureIncrease your contact rate by automatically sending text templates to newly created leads.
- SMS Profile Verification for A2P 10DLCA2P 10DLC verification is essential to confirm the legitimacy of your business and establish a secure connection for SMS communication.