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RingResponse Communications IVR, Dialer, Text SMS
RingResponse Communications IVR, Dialer, Text SMS
Articles relating to purchasing and assigning phone numbers, configuring call tracking, and Text SMS
51 articles in this collection
Written by
Gabriel Buck
and
Sam Sanchez
Getting Started
RingResponse Demo Video
Full demonstration walk-through
Written by
Gabriel Buck
Updated over a week ago
RingResponse Demo Short
Learn the basic functionality of RingResponse in a demo video
Written by
Gabriel Buck
Updated over a week ago
Enable and Disable RingResponse Features
Only pay for what you need by adjusting your RingResponse features
Written by
Gabriel Buck
Updated over a week ago
Getting Started Checklist
Everything you need to know to get started with RingResponse
Written by
Gabriel Buck
Updated over a week ago
Navigation of Manage Numbers Screen
Navigate the RingResponse numbers purchase screens including buying toll free or local numbers
Written by
Gabriel Buck
Updated over a week ago
Enabling RingResponse
How to turn RingResponse on to start using inbound IVR and outbound dialing solution
Written by
Gabriel Buck
Updated over a week ago
How to Purchase a Local or Toll Free Phone Number
Purchase phone numbers to be used for inbound call tracking, outbound dialing, local presence, and voice mail drops
Written by
Gabriel Buck
Updated over a week ago
Configure External Numbers for Warm Transfer
Configure phone numbers within RingResponse for the purpose of warm transferring your calls
Written by
Gabriel Buck
Updated over a week ago
User Navigation
RingResponse Navigation - Individual User Setup
Configure My Account so a salesperson or user can use RingResponse to more efficiently receive inbound calls and make outbound dials
Written by
Gabriel Buck
Updated over a week ago
Accessing the Live Call Panel
Access call transfers, pause your call recording, voicemail drops, and more with the Live Call panel.
Written by
Gabriel Buck
Updated over a week ago
Making an Outbound Call
Pull, Power Dial or Click to Dial a lead using local presence to increase your contact rate
Written by
Gabriel Buck
Updated over a week ago
Receiving an Inbound Call
Receive an inbound call, use screen pops, to quickly work your leads and close more deals.
Written by
Gabriel Buck
Updated over a week ago
Placing an active call on hold
Using RingResponse, easily place your active calls on hold.
Written by
Gabriel Buck
Updated over a week ago
Accessing the Dial Pad
Input IVR selections or access direct extensions using the dial pad
Written by
Gabriel Buck
Updated over a week ago
Pause Call Recordings
While on a call, pause call recordings at any time
Written by
Gabriel Buck
Updated over a week ago
Using Voicemail Drops
Use your recorded voicemails at the end of a call to efficiently move between leads.
Written by
Gabriel Buck
Updated over a week ago
Manage Your Voicemail Drop Library
Efficiently move from lead to lead by creating or uploading recorded voicemails which can be used at the end of a call.
Written by
Gabriel Buck
Updated over a week ago
Transferring Calls
Quickly transfer calls to other users or into other call flows
Written by
Gabriel Buck
Updated over a week ago
Using the Call History Panel
Quickly access your call history to view outbound calls made, inbound calls received as well as those you have missed.
Written by
Gabriel Buck
Updated over a week ago
Sending Text SMS Messages
Increase your opportunities to connect and close more deals by sending Text SMS Messages to your leads through ClickPoint with RingResponse
Written by
Gabriel Buck
Updated over a week ago
Monitoring, Coaching, and Barging Calls
As a manager, train your sales team by monitoring, provide call coaching and when the need arises, take over a call!
Written by
Gabriel Buck
Updated over a week ago
Troubleshooting Audio Issues
Troubleshooting Audio Issues
Written by
Gabriel Buck
Updated over a week ago
Inbound IVR - Call Routing
Introduction to the Call Flow Builder
Quickly build call flows so that you can accurately route inbound calls to your sales teams across your organization
Written by
Gabriel Buck
Updated over a week ago
General Purpose Call Flow
This general call flow will meet most of your inside sales needs.
Written by
Gabriel Buck
Updated over a week ago
Enable Inbound Call Recordings
Use call recordings to revisit conversations you had with your leads
Written by
Gabriel Buck
Updated over a week ago
Call Notification Options
Enable Browser notifications or Ring Through notifications to alert your sales teams of an incoming call.
Written by
Gabriel Buck
Updated over a week ago
How to Configure a Number for Inbound Call Tracking
Purchase a phone number and use it for inbound call tracking. Track inbound calls from online or offline marketing and route instantly
Written by
Gabriel Buck
Updated over a week ago
Create a User Group for Inbound Call Routing
Groups can be part of a call flow and reside within a calling queue. This allows for call routing like shotgun to specific users in a group
Written by
Gabriel Buck
Updated over a week ago
Inbound Call Routing - Manage Call Flows
Call flows are used to get inbound calls to the right team, ensuring each call has a great customer experience and is matched quickly
Written by
Gabriel Buck
Updated over a week ago
Managing Call Backs
Setup a call flow to manage call backs from your outbound numbers so that a member of your sales team always answers.
Written by
Gabriel Buck
Updated over a week ago
Inbound Call Routing - Using Criteria for Call Routing
With criteria like state, zip code, area code, and more you can route all of your calls to the right team, queue, or salesperson
Written by
Gabriel Buck
Updated over a week ago
Inbound Call Routing - Gather Caller Details
Use gather to capture inbound caller insights that can be used to intelligently route calls to teams, queues, salespeople
Written by
Gabriel Buck
Updated over a week ago
Inbound Call Routing - Terminate Calls
Enter a call node which allows you to logically terminate a call at a specific part of a call flow.
Written by
Gabriel Buck
Updated over a week ago
Inbound Call Routing - Routing using an IVR Menu
Use an IVR Menu when you want to deliver a message and await for key presses for the purposes of routing a call.
Written by
Gabriel Buck
Updated over a week ago
Inbound Call Routing - Play a Recording to Callers
Play a message to a lead when they move through a call flow.
Written by
Gabriel Buck
Updated over a week ago
Inbound Call Routing - Create a Queue
Create queues which can be used to route calls to the appropriate agents.
Written by
Gabriel Buck
Updated over a week ago
Inbound Call Routing - Record Message
Allow a caller to record a message which is then tagged to a lead
Written by
Gabriel Buck
Updated over a week ago
Inbound Call Routing - Create a Lead from Call
How to initiate lead creation on inbound call using the RingResponse IVR call flow
Written by
Gabriel Buck
Updated over a week ago
Inbound Call Routing - Searching the Holding Bin
Build and route calls which allow pull leads from the Holding Bin. Great feature to use for Direct Mail pieces.
Written by
Gabriel Buck
Updated over a week ago
Inbound Call Routing - Redirect a Call
Redirect a call to either an external phone number or to another call flow.
Written by
Gabriel Buck
Updated over a week ago
Outbound Dialing with Local Presence
Outbound and SMS Phone Number Ownership
Segment your outbound and SMS RingResponse numbers by teams or users within a team.
Written by
Gabriel Buck
Updated over a week ago
Enable Outbound Call Recordings
Use call recordings to revisit conversations you had with your leads
Written by
Gabriel Buck
Updated over a week ago
Configure a Number for Outbound Dialing
Configure your numbers for local presence and regional dialing to increase your contact rate to win more deals.
Written by
Gabriel Buck
Updated over a week ago
SMS Text
Filtering SMS Opt-Outs from Notifications
Update SMS user notifications to suppress opt-out requests
Written by
Sam Sanchez
Updated over a week ago
SMS for ClickPoint Mobile
Written by
Sam Sanchez
Updated over a week ago
Configure a Phone Number for SMS Text Messages
Configure a phone number for the purposes of sending a Text Message
Written by
Gabriel Buck
Updated over a week ago
Compliance - SMS Text Opt-In and Opt-Out
To help you remain compliant, we automatically send a configurable Opt-In template. Before any SMS Text is sent, a lead must opt-in.
Written by
Gabriel Buck
Updated over a week ago
Compliance - How to Disable Text SMS Opt-in
Disable SMS Text Opt-In functionality if your organization already captures opt-in consent via your lead providers.
Written by
Gabriel Buck
Updated over a week ago
Text SMS Templates
Draft Text Message Templates to quickly engage and connect with your leads.
Written by
Gabriel Buck
Updated over a week ago
Configure an Action to send an Text SMS Template
Use your sales workflow to send timely messages to your leads following the outcome of a call
Written by
Gabriel Buck
Updated over a week ago
Use Nurture to Automatically Send Text SMS Templates
Increase your contact rate by automatically sending Text SMS templates to newly created leads.
Written by
Gabriel Buck
Updated over a week ago