Inbound IVR - Call Routing
By Gabriel1 author18 articles
- Introduction to the Call Flow BuilderQuickly build call flows so that you can accurately route inbound calls to your sales teams across your organization
- General Purpose Call FlowThis general call flow will meet most of your inside sales needs.
- Enable Inbound Call RecordingsUse call recordings to revisit conversations you had with your leads
- Call Notification OptionsEnable Browser notifications or Ring Through notifications to alert your sales teams of an incoming call.
- Configuring an Inbound Call Tracking NumberPurchase a phone number and use it for inbound call tracking. Track inbound calls from online or offline marketing and route instantly
- How to Create a User Group for Inbound Call RoutingOrganize users into teams to streamline inbound call routing by creating User Groups, which can be used in call flows and reside within calling queues for efficient distribution.
- Inbound Call Routing - Manage Call FlowsDesign and manage call flows to route inbound calls to the right team, ensuring efficient call handling and a positive customer experience by matching callers with the appropriate agents quickly.
- Managing Call BacksSetup a call flow to manage call backs from your outbound numbers so that a member of your sales team always answers.
- Inbound Call Routing - CriteriaWith criteria like state, zip code, area code, and more you can route all of your calls to the right team, queue, or salesperson
- Inbound Call Routing - Gather Caller DetailsUse gather to capture inbound caller insights that can be used to intelligently route calls to teams, queues, salespeople
- Inbound Call Routing - Terminate CallsEnter a call node which allows you to logically terminate a call at a specific part of a call flow.
- Inbound Call Routing - Routing using an IVR MenuUse an IVR Menu when you want to deliver a message and await for key presses for the purposes of routing a call.
- Inbound Call Routing - Play a Recording to CallersPlay a message to a lead when they move through a call flow.
- Inbound Call Routing - Create a QueueCreate queues which can be used to route calls to the appropriate agents.
- Inbound Call Routing - Record MessageAllow a caller to record a message which is then tagged to a lead
- Inbound Call Routing - Create a Lead from CallHow to initiate lead creation on inbound call using the RingResponse IVR call flow
- Inbound Call Routing - Searching the Holding BinBuild and route calls which allow pull leads from the Holding Bin. Great feature to use for Direct Mail pieces.
- Inbound Call Routing - Redirect a CallRedirect a call to either an external phone number or to another call flow.