ClickPoint

Quickly build call flows so that you can accurately route inbound calls to your sales teams across your organization

Introduction to the Call Flow Builder

This general call flow will meet most of your inside sales needs.

Use call recordings to revisit conversations you had with your leads

Enable Browser notifications or Ring Through notifications to alert your sales teams of an incoming call.

Purchase a phone number and use it for inbound call tracking.  Track inbound calls from online or offline marketing and route instantly

Groups can be part of a call flow and reside within a calling queue.  This allows for call routing like shotgun to specific users in a group

Call flows are used to get inbound calls to the right team, ensuring each call has a great customer experience and is matched quickly

Setup a call flow to manage call backs from your outbound numbers so that a member of your sales team always answers.

With criteria like state, zip code, area code, and more you can route all of your calls to the right team, queue, or salesperson

Use gather to capture inbound caller insights that can be used to intelligently route calls to teams, queues, salespeople

Enter a call node which allows you to logically terminate a call at a specific part of a call flow.

Use an IVR Menu when you want to deliver a message and await for key presses for the purposes of routing a call.

Play a message to a lead when they move through a call flow.

Create queues which can be used to route calls to the appropriate agents.

Allow a caller to record a message which is then tagged to a lead

How to initiate lead creation on inbound call using the RingResponse IVR call flow

Build and route calls which allow pull leads from the Holding Bin. Great feature to use for Direct Mail pieces.

Redirect a call to either an external phone number or to another call flow.

Find answers and get help from Intercom Support and Community Experts

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