
Introduction to the Call Flow Builder
General Purpose Call Flow
Enable Inbound Call Recordings
Call Notification Options
How to Configure a Number for Inbound Call Tracking
Create a User Group for Inbound Call Routing
Inbound Call Routing - Manage Call Flows
Managing Call Backs
Inbound Call Routing - Using Criteria for Call Routing
Inbound Call Routing - Gather Caller Details
Inbound Call Routing - Terminate Calls
Inbound Call Routing - Routing using an IVR Menu
Inbound Call Routing - Play a Recording to Callers
Inbound Call Routing - Create a Queue
Inbound Call Routing - Record Message
Inbound Call Routing - Create a Lead from Call
Inbound Call Routing - Searching the Holding Bin
Inbound Call Routing - Redirect a Call