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Inbound Call Routing - Gather Caller Details

Use gather to capture inbound caller insights that can be used to intelligently route calls to teams, queues, salespeople

Gabriel Buck avatar
Written by Gabriel Buck
Updated over a week ago

Gather Node

How to Use This Node

Gather Settings

Variable Settings

  • Variable Name - The name of the Variable in which key presses are collected. This variable can be used in the nodes Play/Say or Criteria. 

  • Max. Length - The maximum number of key presses that a caller can enter. 

  • Timeout - The length of time which must elapse before moving to the next event in this Call Node.

  • Confirmation Button - The key the user can press to conclude their entry.

Play/Say Settings

  • Embed a message to a user announcing what value you want them to enter. A caller can bypass listening to the entire message at any time with a keypress.

Use Cases

  • Gather a value - As an administrator, you may want to ask the caller to keypress in value which can then be used to route a call. 

Use Case

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