How to Use This Node
IVR Settings
Settings
Timeout: This node has a Timeout option configured in seconds. When the timeout period has elapsed, the call will route to the next configured leg of this call flow node.
Play/Say: Upload an audio file or use Text to Speech to announce the IVR options to the caller. The caller has the option to interrupt the message with a keypress on their phone device that will route them to the next configured portion of the call flow.
Use Cases
Use an IVR menu if you wish to present options for a caller in which their key presses direct the routing of a call.
This is a good entry node for a Toll-Free number in which the keypresses may redirect to other call flows within your organization. For example, press 1 for sales or press 2 for customer service.
IVR Options