The Call Flow Builder allows you to set specific rules for routing and handling inbound calls.
For many organizations, a general purpose call flow will be sufficient for handling inbound call traffic.
The following articles are available for additional information on the different nodes available to be configured within the call flow builder:
Searching the holding bin (an advanced feature, typically only used with direct mail)
Note: If you need assistance creating a call flow for your specific use case, please reach out to your onboarding or support contact, or connect with our team via email (supportteam@clickpointsoftware.com). You can also start a chat with us using the blue chat icon in the lower right corner of this page.