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Inbound Call Routing - Play a Recording to Callers

Play a message to a lead when they move through a call flow.

Gabriel Buck avatar
Written by Gabriel Buck
Updated over 6 years ago

Play/Say Node

How to Use This Node

Play/Say Settings

Settings

  • Text to Speech - Use a male or female computerized voice to play a message to a caller. 

  • Upload File - Upload a recorded audio file from your computer.

  • Force Audio Play - Force audio to always play

Use Cases

  • Use this node if you want to announce a message to a caller. 

  • You may decide to use this with a Criteria node to announce that your offices are closed and to call back later. 

  • You may decide to use this node to play a message to a caller before redirecting them to an external phone number using the Redirect node. 

Play/Say Use Case

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