Introduction to the Call Flow Builder

Quickly build call flows so that you can accurately route inbound calls to your sales teams across your organization

Gabriel Buck avatar
Written by Gabriel Buck
Updated over a week ago

As an administrator, you have the power to quickly build call flows so that you can route your important calls to the appropriate agents across your company.

Call Flow Editor

  • When building your call flows, you can quickly select nodes and drop them into the editor. Get a sense for how your call flow may work. Every time you drop a new call node, the draft is saved. Select Undo Changes if you want to go back a step.

  • You also have the option to either replace a call node or even delete one. Please note, if you delete a call node, all other nodes underneath are deleted as well.ย 

Call Flow Validation

  • When you are ready to publish your Call Flow, ClickPoint will alert you if any required configuration options are missed.ย 


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