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Configure a Number for Outbound Dialing

Configure your numbers for local presence and regional dialing to increase your contact rate to win more deals.

Gabriel Buck avatar
Written by Gabriel Buck
Updated over a week ago

Any phone number (including Toll-Free) can be configured to handle Outbound calls. This article discusses how to select a number and configure it for outbound dialing.

Note: To conduct outbound dialing, it is required that one active number is configured for your account.

Configuring for Outbound Calls

  • Select Configure and navigate down to Allow Outbound. When a RingResponse user conducts an outbound call, this number is added to the phone number rotation based on the configurations below. 

Configure a Phone Number for Outbound

  • Use for the following states allows an administrator to dictate which states a particular phone number should be used for. RingResponse will attempt to use a local phone number that you purchased based on the lead's area code. If a match can't be found, it will use a designated phone number you specified for the state.

    You may decide to purchase a Toll-Free phone number and use it for a region. This is used specifically for Local Presence Calling features.

  • Use this number as a "Default" for Outbound Calls is treated as the primary number that should be used in the event an area code or state match can't be made for Local Presence dialing. 

Note: You should consider having only one number as Default. If multiple numbers are designated as default, ClickPoint will choose a default at random in the event a user decides to disable Local Presence dialing on their tool bar. 

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