Overview
Administrators can purchase phone numbers directly within SalesExec to support various business needs. You can buy individual local or toll-free numbers for specific campaigns, or use the bulk purchase feature to acquire numbers across multiple area codes to enable Local Presence for outbound dialing, improving contact rates.
Key Functionalities
Dual Number Types: Purchase both Local and Toll-Free phone numbers.
Flexible Search: Search for local numbers by Area Code, State, or specific Number. (Note: Toll-free number searches have more limited filters).
Bulk Purchase for Local Presence: Buy numbers for multiple area codes simultaneously to support outbound Local Presence dialing.
Integrated Shopping Cart: Add numbers to a cart and complete purchases within the interface.
Automatic Credit Card Use: Purchases are charged to the credit card on file in the Billing page.
How to Purchase a Phone Number
Step 1: Access the Purchase Screen
Navigate to the Manage Numbers page in Settings.
Click Buy Numbers on the far right-hand side of the screen.
Step 2: Search for a Number
On the Search Phone Numbers screen:
(1) Select the type: Local or Toll-Free.
(2) For Local numbers, search by Number, State Location, or Area Code.
(For Toll-Free numbers, search by Number is the primary option.)
(3) For bulk purchases, use the Buy Multiple States option (explained below).
Available numbers matching your criteria will appear in the results area (5).
Step 3: Select and Purchase
Select desired numbers to add them to your shopping cart (4).
Proceed to purchase. The system will use the registered credit card on the Billing page to complete the transaction.
You will receive an on-screen confirmation for successful purchases.
Purchasing Numbers for Multiple States (Local Presence)
This feature automatically purchases one local number per selected area code to build a library for Local Presence outbound dialing.
From the purchase screen, click the Buy Multiple States button.
The system will display area codes available for purchase that you do not already own.
The system will attempt to buy one number for each area code.
Note: If no numbers are available for a specific area code (e.g.,
907), the purchase for that code will fail, and you will be alerted. Successful purchases will be marked as "Purchased!"
Best Practices
Plan your Local Presence strategy: Before using the bulk purchase feature, identify the states and area codes where your leads are concentrated.
Verify toll-free number availability: If you need a specific toll-free vanity number, use the search by number feature.
Monitor your number inventory: Regularly review your purchased numbers in the Manage Numbers screen to avoid redundant purchases.
Update billing information: Ensure the credit card on file in the Billing page is current and has sufficient funds before initiating purchases.
Start small: If new to Local Presence, purchase numbers for your top 2-3 area codes first to test effectiveness before scaling.
Troubleshooting
Purchase fails for a specific area code
The system will display an error like "Failed: No numbers available for '907' area code." This means there is no inventory. Try a neighboring area code or state.Credit card charge is declined
Update the payment information in the Billing page and attempt the purchase again.
Contact your card issuer to ensure the transaction is not being blocked."Buy Multiple States" option is not available
This feature is specifically for purchasing local numbers to support Local Presence. It is not for toll-free numbers.Newly purchased number is not appearing in the Manage Numbers list
Refresh the page. Number provisioning can take a few moments to complete.
Check for any on-screen error messages that may have interrupted the final purchase step.Accidental purchase of the wrong number type
Contact ClickPoint support immediately. Number purchases are typically final, but support may assist with corrections in some cases.