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Enable and Disable RingResponse Features

Only pay for what you need by adjusting your RingResponse features

Gabriel Buck avatar
Written by Gabriel Buck
Updated over a week ago

As an account administrator, you can take control of which RingResponse features are required to benefit your company, and only pay for those you need to use.

Getting Started

  • First, you will need to make sure you have the appropriate user permissions to adjust your RingResponse features.

  • Navigate to More > Settings > RingResponse Features.

  • Under Billable Options, you can enable or disable desired features. By doing so, adjusts your price per minute.

    • Call Recordings: Record inbound and outbound calls.

    • Warm Transfer: Ability to warm transfer calls internally or to external numbers.

    • Caller ID Lookup: Conduct a CNAM lookup on inbound calls when creating a new lead. Append a new lead with First Name, Last Name, City, State, and Zip Code as well as the phone number to a newly created lead.

    • Voicemail Drops: Ability to drop a pre-recorded message on an outbound call.

    • User Phone Connect: Connect to a user's direct line or softphone when making an outbound call or taking an inbound call.

Pricing Breakdown

Base Price per Minute

Charge Description

Cost

Charge Frequency

Inbound Call

$0.0125

Per Attendee, Per Minute

Outbound Call

$0.0125

Per Attendee, Per Minute

Call Surcharges

Depending on the features enabled, you will incur additional costs as outlined below.

Surcharge Description

Cost

Charge Frequency

Warm Transfer

$0.01

Per Minute

Voicemail Drops

$0.01

Per Outbound Call

User Phone Connect*

$0.01

Per Minute

Toll-Free Number Used

$0.015

Per Minute

Recording

$0.003

Per Minute

Inbound Call ID Lookup

$0.0125

Per New Inbound Call

User Phone Connect* will incur an additional $0.02 per connection attempt, per user as well as an additional $0.01 each minute after when using the inbound call notification type of Ring Through. If you are making an outbound call that is not through the browser, you are charged an additional $0.01 per minute when we are connecting directly to an agent's office line or softphone application.

Area Code Surcharges

These surcharges are based on calls made out to the following area codes. The surcharges are because of increased rates enforced by the carrier.

Surcharge Description

Cost

Charge Frequency

787 Area Code (Puerto Rico)

$0.0765

Per Minute

939 Area Code (Puerto Rico)

$0.0765

Per Minute

867 Area Code (Northern Canada)

$0.13265

Per Minute

907 Area Code (Alaska)

$0.07765

Per Minute

SMS

Sending and receiving SMS messages within ClickPoint Lead Manager incur the following charges:

Charge Description

Cost

Charge Frequency

Inbound SMS

$0.02

Per Message

Outbound SMS

$0.02

Per Message

Monthly Charges

When you purchase either a local or toll-free phone number, you incur a monthly maintenance fee for the following number types:

Charge Description

Cost

Charge Frequency

Local Area Code Phone Number

$2.00

Per Number Per Month

Toll-Free Phone Number

$3.00

Per Number Per Month

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