Enable Outbound Call Recordings

Use call recordings to revisit conversations you had with your leads

Gabriel Buck avatar
Written by Gabriel Buck
Updated over a week ago

Enable Call Recording for every Outbound Number

To enable Outbound Call Recordings across all outbound enabled numbers, navigate to More > Settings > Integrations > RingResponse Outbound.

Enable Outbound Calling within ClickPoint Lead Manager

Enable the option Enabled Outbound Call Recordings.

NOTE: Once this feature is enabled, all outbound configured phone numbers will record outbound calls.

Enable Outbound Call Recordings within ClickPoint Lead Manager

Individual Number Override

There may be instances where you need to override a subset of your outbound numbers to either turn off (if enabled globally) or turn on (if disabled globally) outbound call recordings. You can achieve this by updating the settings on each individual phone number.

Navigate to More > Settings > Phone Numbers. Isolate the outbound number you wish to make updates to and select the Gear icon on the far right-hand side of the screen to edit your phone number settings.

Under the Allow Outbound section, select the dropdown next to Call Recording and make the appropriate selection based on your business use case.

Call Recording Options:

  • Inherit: Use the Call Recording setting configured within Integrations > RingResponse Outbound. If Call Recordings are disabled globally, the selected phone number will inherit those settings.

  • Always Record: If Call Recordings are disabled globally, override the selected number to always record outbound calls.

  • Never Record: If Call Recordings are enabled globally, override the selected number to never record any outbound calls.

Phone Number Settings within ClickPoint Lead Manager

Access Call Recordings

Each call recording is tagged and saved to the lead and is accessible under the Call History tab within the Lead Details Screen.

Review Call Recording within ClickPoint Lead Manager
Listen to Call Recording within ClickPoint Lead Manager

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