Overview
Before a user can make or receive calls using RingResponse, their primary desk phone number must be correctly configured in their My Account settings. This number is required for the system to properly bridge inbound and outbound calls to the user's phone, enabling all telephony features within the software.
Key Functionalities
Phone Number Configuration: Set your primary phone number to enable RingResponse calling features.
Account Validation: The system validates the phone number to ensure it can be used for dialing and receiving calls.
Profile Management: Update your primary contact information in a centralized location.
How to Configure Your Phone Number for RingResponse
Step 1: Access My Account
Click on your username in the top navigation bar.
Select My Account from the dropdown menu.
Step 2: Update Primary Phone Number
In the User Profile section, locate the Primary Phone field.
Enter your full, valid desk phone number in the correct format.
Ensure all other required fields (First Name, Last Name, Email, etc.) are correctly filled.
Click Save Changes at the bottom of the page.
Important: If your phone number is invalid or incorrectly formatted, you will see an error message stating "User phone is invalid and cannot dial or receive calls."
Best Practices
Use a direct desk phone number: Avoid using extension-only numbers or numbers that require additional dialing patterns.
Verify number format: Enter the number in a standard format (e.g., with area code) to ensure proper system recognition.
Keep information current: Update your primary phone number immediately if your work phone changes to avoid interruption in call functionality.
Test after saving: After saving changes, test both inbound and outbound calling to confirm the configuration works correctly.
Troubleshooting
"User phone is invalid" error message
Verify you have entered a complete, valid phone number including area code.
Ensure the number is active and can receive calls. Test by calling it from another phone.Cannot save changes in My Account
Ensure you have entered your Current Password in the designated field when making profile changes.
Check that all required fields (marked with *) are filled correctly.RingResponse still not working after updating number
Log out and log back into SalesExec to refresh your session.
Contact your system administrator to verify that RingResponse is properly enabled for your account.Inbound calls not reaching my phone
Confirm your number is correctly entered without extra characters or spaces.
Check with your administrator to ensure your number is included in active call flows.Outbound calls not connecting
Ensure your desk phone is on-hook and ready to receive the bridging call from RingResponse.
Verify you have the necessary permissions to make outbound calls.