Before a user can make or receive calls, their desk phone number must be added to My Account. For RingResponse to work properly, this number is required for bridging the features of the software to the user’s phone. 

User phone is invalid and cannot dial or receive calls

  • Users can update their Primary Phone by navigating to More and then My Account. Enter the primary phone number and then select Save Changes.

Configuring 'My Account'

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