ClickPoint

Added CC and BCC Options to Email Composer

Feature: Introduced CC (Carbon Copy) and BCC (Blind Carbon Copy) options to the Send Email Compose component across LMS, LDS, and the new pull page.

User Story: Users can now CC or BCC additional recipients when composing an email, ensuring that others who need the information receive it.

Use Case: For example, a user can send a proposal to a client and simultaneously CC or BCC the client’s spouse, ensuring both parties receive the same information. This enhancement provides greater flexibility and convenience in email communication.

- Feature: Introduced CC (Carbon Copy) and BCC (Blind Carbon Copy) options to the Send Email Compose component across LMS, LDS, and the new pull page.
- User Story: Users can now CC or BCC additional recipients when composing an email, ensuring that others who need the information receive it.
- Use Case: For example, a user can send a proposal to a client and simultaneously CC or BCC the client’s spouse, ensuring both parties receive the same information. This enhancement provides greater flexibility and convenience in email communication.

Improved Error Handling for Email Processing

Issue: Detected a loop of errors when processing certain malformed email templates, such as those from DirectBuy, within the LMS or LDS systems. These templates caused excessive attempts to decode HTML, leading to failure after 10 passes.

Resolution: Enhanced the error handling mechanism to identify and break out of error loops when encountering invalid email templates. This prevents unnecessary processing attempts and ensures that such errors are gracefully managed without impacting overall system performance.

- Issue: Detected a loop of errors when processing certain malformed email templates, such as those from DirectBuy, within the LMS or LDS systems. These templates caused excessive attempts to decode HTML, leading to failure after 10 passes.
- Resolution: Enhanced the error handling mechanism to identify and break out of error loops when encountering invalid email templates. This prevents unnecessary processing attempts and ensures that such errors are gracefully managed without impacting overall system performance.

Resolved Timer Action Setting Error in New Workflows

Issue: The timer action setting in new workflows was causing errors when inputting hour values with decimals.

Resolution: Fixed the issue to allow the timer action setting to correctly handle and process hour amounts using decimal values. This ensures that workflows function as expected when using non-integer hour durations.

- Issue: The timer action setting in new workflows was causing errors when inputting hour values with decimals.
- Resolution: Fixed the issue to allow the timer action setting to correctly handle and process hour amounts using decimal values. This ensures that workflows function as expected when using non-integer hour durations.

Resolved Round Robin Queue Issue in Call Flows

Issue: Identified and confirmed an issue where multiple agents were able to answer the same inbound call simultaneously when using the round robin queue.

Resolution: Fixed the round robin call distribution to ensure that only one agent can answer a call at a time, preventing duplicate call handling. This update improves the reliability of call flows, particularly in scenarios involving callbacks and main queue transfers.

- Issue: Identified and confirmed an issue where multiple agents were able to answer the same inbound call simultaneously when using the round robin queue.
- Resolution: Fixed the round robin call distribution to ensure that only one agent can answer a call at a time, preventing duplicate call handling. This update improves the reliability of call flows, particularly in scenarios involving callbacks and main queue transfers.