After a number is purchased, it can be configured to handle inbound calls, make outbound calls or do both. In this article, we will discuss configuration related to inbound calls.
Configure a Number
Configuring for Inbound Calls
Select Configure within the Manage Numbers screen to open the configuration window.
On the Allow Inbound section, an administrator can configure the Record Type, Marketing Channel, Lead Source, Campaign and the Call Flow.
Note: Allow Outbound is discussed within another article.
Configuring the Record Type and marketing information is important. This information is used in the event a new lead is created automatically based on the call flow. The Call Flow is used as the entry point for a phone number. Perhaps you want to purchase a Toll-Free number for a summer sale. The phone number is then assigned to a call flow to act as an entry point.
Make sure to configure Call Recordings in your Queue Node within your Call Flow.
Note: Consider using one inbound phone number per Campaign in ClickPoint. This will make it easier when reconciling Marketing Performance.