Overview
RingResponse billing is managed separately from your standard SalesExec subscription. Even if your SalesExec users have unlimited dialing as part of their plan, RingResponse operates on a prepaid balance model. This balance is used to cover telephony-related costs such as phone numbers, inbound and outbound call usage, SMS messaging, and applicable carrier surcharges.
Before you can use RingResponse features like purchasing phone numbers, routing calls, or sending SMS messages, billing must be configured and funded. Without an active balance, RingResponse services will not function.
Key Functionality
Allows administrators to establish a dedicated RingResponse billing account within SalesExec.
Supports registering a credit or debit card to fund RingResponse usage.
Enables prepaid balance deposits used for call, SMS, and phone number charges.
Provides Auto Recharge options to prevent service interruptions due to low balance.
Separates RingResponse costs from standard SalesExec licensing fees for clearer cost tracking.
How to Use This Feature
Navigate to More > Settings > RingResponse Billing.
You will first be prompted to read and agree to the terms of service for RingResponse.
Once you have read and agreed to the terms of service you can register a credit or debit card to be used for RingResponse funds by clicking the green Register Card button and then entering your card details along with an email address for the appropriate individual who manages the registered card.
With a card registered, you can now make a one-time payment to add a balance of funds. Simply enter the dollar amount of funds you wish to add and click Pay Now to process the payment with your registered card.
Optionally, you can configure Auto Recharge Settings. This is recommended because it will help ensure that you do not encounter any service disruptions due to insufficient funds. Simply apply your preferences to the Auto Recharge Settings:
Recharge Amount – the dollar amount of funds you wish to add when the auto-recharge occurs
Recharge When Balance is Below – when your balance drops to this dollar amount, the automatic recharge will be triggered
Email Notification – the email address of the individual that should be notified when the recharge occurs
Best Practices
Always maintain a sufficient RingResponse balance before activating phone numbers or enabling live traffic to avoid unexpected service interruptions.
Enable Auto Recharge to ensure continuous operation, especially in high-volume call or SMS environments.
Assign a specific administrator to monitor RingResponse usage and billing activity regularly.
Periodically review usage patterns and adjust recharge thresholds and amounts to match call volume changes.
Troubleshooting
If RingResponse features are unavailable, first verify that your balance is above zero. Most service interruptions are caused by insufficient funds.
Check that the credit or debit card on file is valid and has not expired or been declined. Update card details if necessary.
If Auto Recharge does not trigger as expected, confirm that the balance threshold, recharge amount, and notification email are configured correctly and that the payment method has available funds.
After updating billing details, allow a short period for changes to take effect before retesting functionality.