Sales Team and User Performance Reports
By Gabriel1 author11 articles
- RingResponse Call Recording ReportAll of your call recordings, grouped on a single page, filtered by user.
- RingResponse User Call Status ReportMaintain coverage on your sales floor by tracking users who are on a call, flagged unavailable, logged out, or on a cool-down.
- RingResponse Call StatisticsUse this report to view detailed statistics on incoming calls, outgoing calls and call transfers across your sales team.
- RingResponse User Statistics ReportTrack inbound and outbound call performance per agent by phone number. Track average call duration, answered calls and their close rate.
- RingResponse SMS StatisticsSee key insight into the effectiveness of your SMS templates including the number of successful sends, deliverability, and response rates.
- Detailed Performance ReportThe Detailed Performance Report indicates both user performance and lead provider performance by user.
- Daily Call Performance ReportComprehensive sales team production report providing the ability spot areas that need more staffing to respond to leads faster.
- Disposition Leads ReportReport that highlights the number of lead status changes an agent makes over a selected date range.
- Action Activity ReportBreakdown of salesperson disposition activity over the specified date range. This report includes a chart displaying user activity.
- Hourly Performance Snapshot ReportHourly breakdown of response times for salespeople calling leads and the average lead response time.
- Key Performance Indicator ReportHourly breakdown Including total number of leads received, leads called, contacted and the average agent overall lead response time.