ClickPoint

All of your call recordings, grouped on a single page, filtered by user.

RingResponse Call Recording Report

Maintain coverage on your sales floor by tracking users who are on a call, flagged unavailable, logged out, or on a cool-down.

Use this report to view detailed statistics on incoming calls, outgoing calls and call transfers across your sales team.

Track inbound and outbound call performance per agent by phone number. Track average call duration, answered calls and their close rate.

See key insight into the effectiveness of your SMS templates including the number of successful sends, deliverability, and response rates.

The Detailed Performance Report indicates both user performance and lead provider performance by user.

Comprehensive sales team production report providing the ability spot areas that need more staffing to respond to leads faster.

Report that highlights the number of lead status changes an agent makes over a selected date range.

Breakdown of salesperson disposition activity over the specified date range.  This report includes a chart displaying user activity.

Hourly breakdown of response times for salespeople calling leads and  the average lead response time.

Hourly breakdown Including total number of leads received, leads called, contacted and the average agent overall lead response time.

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